Privacy Policy

1. Introduction

Talent IQ Pty Ltd (ABN registered in New South Wales, Australia) ("Talent IQ", "we", "us", or "our") is committed to protecting the privacy of individuals who visit our website, register for our platform, or otherwise interact with our services. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Australian Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and, where applicable, the European Union General Data Protection Regulation (GDPR).

Our registered address is Sydney, New South Wales, 2000, Australia. If you have any questions about this policy, you can contact us at sales@talent-iq.com.

2. Information We Collect

We collect different categories of information depending on how you interact with Talent IQ:

2.1 Information You Provide Directly

• Account registration details such as your name, email address, job title, and organisation name.
• Waitlist and enquiry form submissions, including your name, work email, company name, and any message you choose to include.
• Communications you send to us via email, support requests, or feedback forms.
• Payment and billing information when you subscribe to a paid plan (processed securely through our third-party payment provider).

2.2 Information Collected Through Our Platform

When your organisation uses Talent IQ, the platform may process workforce-related data provided by your employer or organisation, including:

• Employee names, roles, departments, and organisational hierarchy.
• Skills profiles, competency assessments, and learning records.
• Career development goals and internal mobility preferences.
• Team composition and collaboration data.

This workforce data is provided to Talent IQ by your employer (the "Customer") under their own data governance policies. We process this data as a data processor on behalf of the Customer, who remains the data controller.

2.3 Information Collected Automatically

• Device information including browser type, operating system, and screen resolution.
• IP address and approximate geographic location.
• Pages visited, features used, and time spent on the platform.
• Referring URLs and search terms that led you to our website.
• Cookies and similar tracking technologies (see Section 7 below).

3. How We Use Your Information

We use personal information for the following purposes:

• To provide, maintain, and improve the Talent IQ platform and services.
• To create and manage your account, authenticate your identity, and provide customer support.
• To process waitlist registrations and respond to enquiries.
• To generate skills intelligence, workforce analytics, and AI-driven recommendations within the platform on behalf of our Customers.
• To send you transactional communications such as account confirmations, security alerts, and service updates.
• To send marketing communications where you have provided consent, including product updates, industry insights, and event invitations. You may opt out at any time.
• To monitor platform usage for security, fraud prevention, and to enforce our Terms of Service.
• To comply with applicable legal obligations and respond to lawful requests from authorities.
• To conduct research and analysis aimed at improving our algorithms, products, and user experience, using aggregated or de-identified data where possible.

4. Legal Basis for Processing

Where the GDPR applies, we rely on the following legal bases:

• Contract: Processing necessary to perform our contractual obligations to you or your organisation.
• Consent: Where you have given clear consent for us to process your personal data for a specific purpose, such as marketing communications.
• Legitimate interests: Processing necessary for our legitimate interests, such as improving our services, securing our platform, and understanding how our products are used, provided these interests do not override your fundamental rights.
• Legal obligation: Processing necessary to comply with a legal obligation to which we are subject.

5. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

• With your employer or organisation: Workforce data processed through the platform is accessible to authorised administrators within your organisation in accordance with their configuration and access controls.
• Service providers: We engage trusted third-party providers to assist with hosting, analytics, email delivery, payment processing, and customer support. These providers are contractually required to protect your data and may only use it to perform services on our behalf.
• Legal requirements: We may disclose information where required by law, regulation, legal process, or governmental request.
• Business transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, personal information may be transferred as part of that transaction. We will notify affected users of any change in ownership or control.
• With your consent: We may share information for other purposes when we have your explicit consent to do so.

6. International Data Transfers

Talent IQ is headquartered in Sydney, Australia. Your information may be transferred to, stored, and processed in Australia or other countries where our service providers operate. Where we transfer personal data outside the European Economic Area (EEA) or the United Kingdom, we ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the European Commission, or reliance on the recipient’s certification under an approved transfer framework.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Keep you signed in and remember your preferences.
• Understand how visitors interact with our website and platform.
• Measure the effectiveness of our marketing campaigns.
• Deliver a more personalised experience.

You can manage your cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of our website. We honour Do Not Track signals where technically feasible.

8. Data Retention

We retain personal information for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required or permitted by law. When workforce data is processed on behalf of a Customer, we retain that data in accordance with the Customer’s instructions and our data processing agreement. Upon termination of a Customer’s subscription, we will delete or return all workforce data within 90 days, unless retention is required for legal or compliance purposes.

Waitlist and marketing data is retained until you unsubscribe or request deletion, after which we will remove your information within 30 days.

9. Data Security

We implement industry-standard technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit (TLS 1.2 or higher) and at rest (AES-256).
• Role-based access controls and multi-factor authentication for administrative access.
• Regular security assessments, penetration testing, and vulnerability scanning.
• Incident response procedures and breach notification processes.
• SOC 2 Type II and ISO 27001 aligned security practices.

While we take every reasonable precaution, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security but are committed to continuous improvement of our security posture.

10. Your Rights

Depending on your jurisdiction, you may have the following rights in relation to your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to legal obligations.
• Restriction: Request that we restrict the processing of your information in certain circumstances.
• Portability: Request your personal data in a structured, commonly used, and machine-readable format.
• Objection: Object to processing based on legitimate interests or for direct marketing purposes.
• Withdraw consent: Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us at sales@talent-iq.com. We will respond to your request within 30 days. If your personal data is processed by Talent IQ on behalf of your employer, we may direct you to your organisation to fulfil certain requests.

11. Children’s Privacy

Talent IQ is a business-to-business platform and is not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child under 18, we will take steps to delete that information promptly.

12. Third-Party Links

Our website and platform may contain links to third-party websites and services. We are not responsible for the privacy practices or content of those third parties. We encourage you to review the privacy policies of any third-party services you access through our platform.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by posting the updated policy on our website and updating the "Last updated" date above. Where required by law, we will seek your consent to material changes. We encourage you to review this policy periodically.

14. Complaints

If you believe we have breached the Australian Privacy Principles or any applicable privacy legislation, you may lodge a complaint with us by contacting sales@talent-iq.com. We will investigate your complaint and respond within 30 days. If you are not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au. If you are located in the European Economic Area, you may also lodge a complaint with your local supervisory authority.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: